Head of Account Management – Local Shops Growth

Delivery Hero; Dubai; On-site; AED 320,000 - 420,000; Full time

Job summary

Delivery Hero in Dubai is seeking a Head of Account Management for Local Shops to drive Quick Commerce growth. You will lead a multinational team, monitor partner performance, and ensure key metrics and profitability targets are met.

The role requires 5+ years in Sales/Account Management in E-commerce or related sectors, strong leadership and negotiation skills, and fluency in English. Arabic is a plus, with a focus on timely execution and high-quality delivery.

Qualifications

• Bachelor's Degree in Business Administration or related field is required.
• Minimum of 5 years of sales/account management experience in e-commerce, food-tech, or large multinational FMCG.
• Strong leadership and negotiation skills.
• Proven problem solving and decision-making abilities.
• Excellent planning, organizing, and deadline management.
• Fluent English; Arabic beneficial.

Responsibilities

• Monitor partner performance, growth, net fail rate and net take rates.
• Lead vertical commissions and profitability management.
• Produce metrics to track team performance and progress.
• Achieve monthly vertical account management targets.
• Manage team workload and ensure timely, accurate completion of tasks.
• Guide and motivate the team for optimal performance.
• Coordinate with Marketing, Logistics and Finance for the sales cycle.
• Communicate business performance to leaders and stakeholders.
• Lead new projects across Local Shops vertical.

Skills

Leadership

Negotiation

Problem Solving

Decision Making

Planning and Organizing

Communication Skills

Excel

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Excel

Job description

Delivery Hero in Dubai is seeking a Head of Account Management for Local Shops to drive Quick Commerce growth. You will lead a multinational team, monitor partner performance, and ensure key metrics and profitability targets are met.

The role requires 5+ years in Sales/Account Management in E-commerce or related sectors, strong leadership and negotiation skills, and fluency in English. Arabic is a plus, with a focus on timely execution and high-quality delivery.