Guest Tech Experience Lead

Rosewood Hotels and Resorts

Abu Dhabi

On-site

AED 335,000 - 446,000

Full time

6 days ago

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Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development opportunities

Global career opportunities

Parental leave

Job summary

Rosewood Hotels and Resorts in Abu Dhabi is seeking a technology-minded hospitality professional to support daily operation, maintenance and administration of hotel IT systems, applications and infrastructure. You will assist with system enhancements, software updates and technology projects that improve operational efficiency in a luxury environment.

You will monitor performance, troubleshoot issues, provide guest and associate support, onboarding and access management, and collaborate with

Qualifications

Experience with hotel IT systems and applications in a luxury environment.
Familiarity with property management, POS and financial systems such as Opera, Micros and Sun Systems.
Strong problem-solving skills and ability to troubleshoot technical issues.

Responsibilities

Support the daily operation maintenance and administration of the hotel's IT systems, applications and technology infrastructure.
Assist in implementing system enhancements, software updates and technology projects to improve operational efficiency.
Monitor system performance and proactively identify opportunities for process and technology improvements.
Provide technical support and guidance to associates while ensuring onboarding and system access management.
Partner with external vendors and support providers to resolve technical issues and maintain service continuity.
Support hotel guests with internet connectivity and other technology-related inquiries for a seamless guest experience.