Hospitality IT Supervisor — Elevate Guest & Ops Tech
Rosewood Abu Dhabi
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Benefits offered by this job
Job summary
Rosewood Abu Dhabi is seeking an Information & Technology Supervisor to maintain and optimize the hotel’s IT infrastructure, ensuring secure and efficient operation in line with Rosewood standards. You will support associates and guests, drive system enhancements, and collaborate with vendors to deliver reliable technology services.
The role focuses on enabling seamless guest experiences and robust tech support across hotel operations, with a proactive approach to improve processes and implement
Qualifications
- Strong understanding of hotel technology systems and applications.
- Experience supporting property management, point-of-sale and financial systems (Opera, Micros, Sun Systems).
- Ability to troubleshoot technical issues and provide practical solutions.
Responsibilities
- Maintain and enhance the hotel's IT systems, applications and infrastructure.
- Assist in system enhancements, software updates and technology projects.
- Monitor performance and identify opportunities for improvement.
- Provide technical support and onboarding for associates; manage system access.
- Collaborate with external vendors to ensure service continuity.
- Support guests with connectivity and tech inquiries to ensure a seamless experience.
Skills
Job description
Rosewood Abu Dhabi is seeking an Information & Technology Supervisor to maintain and optimize the hotel’s IT infrastructure, ensuring secure and efficient operation in line with Rosewood standards. You will support associates and guests, drive system enhancements, and collaborate with vendors to deliver reliable technology services.
The role focuses on enabling seamless guest experiences and robust tech support across hotel operations, with a proactive approach to improve processes and implement
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