IT Systems Support - Hotel Technology

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi seeks an IT Systems Support professional to install, configure, maintain and troubleshoot hotel technology across networks, servers, and end-user systems.

The role focuses on reliability, security, and service delivery in a luxury hospitality setting. With 2+ years of related experience, you will support LAN/WAN connectivity, business applications, and system upgrades while ensuring guest and staff IT needs are met with professionalism and

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Responsibilities

• Install, configure, administer, maintain, test, evaluate, and repair computer networks and workstations.
• Support server systems and compatible hardware and software.
• Administer user accounts and maintain computer and telephone rooms.
• Inspect, evaluate, and diagnose computer equipment and systems.
• Enter commands and operate controls on computers and related equipment.
• Plan and manage disk space across the network.
• Maintain an accurate inventory of technology devices.
• Support technology equipment installations, relocations, acquisitions, modifications, and system upgrades.
• Diagnose and resolve hardware and software problems.
• Troubleshoot LAN, WAN, and internet connectivity issues.
• Respond to software and application error messages.
• Provide technical advice and network communication system support.
• Support end users across applicable business applications.
• Escalate major technical problems to appropriate vendors or technicians.
• Work with users and colleagues to evaluate, analyze, and resolve technology requirements.
• Train and instruct users on the correct and secure use of systems.

Skills

LAN/WAN troubleshooting

End-user support

Network security awareness

Team communication

Education

Technical, Trade, or Vocational Degree

Tools

Windows Server

Cisco Networking

Backup Systems

Job description

IT Systems Support - Hotel Technology Job Snapshot Role: IT Systems Support Location: Abu Dhabi, United Arab Emirates Industry: Hospitality Function: Information Technology (IT) Experience: At least 2 years of related work experience Job Type: Full-time Position Overview The IT Systems Support - Hotel Technology position is a full-time Hospitality opportunity with The Ritz-Carlton in Abu Dhabi, United Arab Emirates. This non-management role supports the property 's technology infrastructure by installing, configuring, administering, maintaining, testing, evaluating, and repairing computer networks, workstations, server support systems, hardware, software, user accounts, and technology facilities. The role provides technical assistance across LAN, WAN, internet connectivity, network communications, business applications, and end-user systems. It also contributes to network security, technology installations, equipment inventory, backup protection, system upgrades, and continuous improvement of hotel IT operations.

Job Details Country: United Arab Emirates City: Abu Dhabi Industry: Hospitality Function: Information Technology (IT) Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full-time Job Number 26115832 Position Type Non-Management Work Arrangement This is an on-site position and is not located remotely.

Role Context

Reliable technology is essential to hotel operations, employee productivity, and guest service. The IT Systems Support role maintains the systems and infrastructure employees rely on while troubleshooting technical problems and coordinating improvements that strengthen performance, security, and operational continuity.

IT Infrastructure Responsibilities

• Install, configure, administer, maintain, test, evaluate, and repair computer networks and workstations.
• Support server systems and compatible hardware and software.
• Administer user accounts and maintain computer and telephone rooms.
• Inspect, evaluate, and diagnose computer equipment and systems.
• Enter commands and operate controls on computers and related equipment.
• Plan and manage disk space across the network.
• Maintain an accurate inventory of technology devices.
• Support technology equipment installations, relocations, acquisitions, modifications, and system upgrades.

Technical Support and Troubleshooting

• Diagnose and resolve hardware and software problems.
• Troubleshoot LAN, WAN, and internet connectivity issues.
• Respond to software and application error messages.
• Provide technical advice and network communication system support.
• Support end users across applicable business applications.
• Escalate major technical problems to appropriate vendors or technicians.
• Work with users and colleagues to evaluate, analyze, and resolve technology requirements.
• Train and instruct users on the correct and secure use of systems.

Network and Information Security

The role assists with planning, coordinating, and implementing network security measures to protect the property 's technology environment. System backups must be appropriately protected, including ensuring backup media is secured in a locked, fire-resistant safe as required.

Technology Planning and Improvement

The IT Systems Support professional evaluates existing processes and recommends practical improvements that can strengthen organizational efficiency, productivity, quality, safety, or cost control. The position also coordinates technology-related equipment changes and system enhancements, requiring an understanding of both technical requirements and hotel operational needs.

Systems and Technical Skills

• Computer network administration
• Workstation installation and maintenance
• Server support systems
• Hardware and software troubleshooting
• LAN and WAN support
• Internet connectivity troubleshooting
• Network communications
• Network security
• End-user application support
• User account administration
• Technology equipment diagnostics
• IT asset inventory management
• System backup protection
• Disk space management
• Technology installations and relocations
• Point of sale systems

Preferred Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Guest and Team Support

Technology support extends to the operational needs of employees and guests. The role assists colleagues when technical support is required and responds appropriately to guest service needs.

Professional and Quality Standards

Clear and professional communication is expected when working with users, colleagues, vendors, and technical specialists. Appropriate telephone etiquette and positive working relationships are also essential. The position must comply with company policies and procedures, protect company assets, and maintain the confidentiality of proprietary information. Associates are expected to support common team objectives and uphold established quality expectations. The role also serves as a role model and first point of contact within the Guarantee of Fair Treatment and Open Door Policy process.

Physical Requirements

Candidates must be able to stand, sit, or walk for extended periods and move through the property as required, including using stairs and ramps. The position requires the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards form the foundation of the brand 's luxury hospitality culture. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while supporting reliable technology and responsive service across the property.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.