IT Specialist

Salayel Hospitality; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary package

Opportunity for growth

Collaborative work environment

Job summary

A hospitality organization in Abu Dhabi is looking for a proactive IT Specialist to support and maintain its IT infrastructure in hotel and serviced apartment environments. The role demands skills in troubleshooting and working with hospitality systems, ensuring seamless operations and data security. Candidates should have a strong background in IT support with 2–5 years of experience. A Bachelor's degree in Information Technology or related field is required. Competitive salary package offered.

Qualifications

• 2–5 years of IT support experience, preferably in hospitality or multi-site operations.
• Strong knowledge of Windows OS, networking (LAN/WAN), servers, and hardware troubleshooting.
• Experience with hospitality systems (PMS/POS) is highly preferred.

Responsibilities

• Provide day-to-day IT support.
• Install, configure, and maintain hardware, software, servers, and networking equipment.
• Troubleshoot system, network, POS, PMS, and application issues promptly.
• Monitor system performance and resolve downtime or connectivity issues.

Skills

IT support

Networking (LAN/WAN)

Windows OS

Troubleshooting

Cybersecurity awareness

Education

Bachelor's degree in Information Technology or Computer Science

Tools

PMS

POS

Job description

Role Overview

Salayel Hospitality is seeking a proactive and technically skilled IT Specialist to support and maintain the organization’s IT infrastructure across hospitality operations. The role ensures seamless system performance, data security, and technology support for hotel and serviced apartment environments, contributing to efficient daily operations and an enhanced guest experience.

Key Responsibilities

• Provide day-to-day IT support.
• Install, configure, and maintain hardware, software, servers, and networking equipment
• Troubleshoot system, network, POS, PMS, and application issues promptly
• Support hospitality systems such as PMS, POS, access control, CCTV, Wi-Fi, and telephony systems
• Ensure data security, backups, antivirus updates, and system compliance
• Monitor system performance and resolve downtime or connectivity issues
• Coordinate with external vendors and service providers for IT services and upgrades
• Maintain IT documentation, asset inventory, and SOPs
• Support new property openings, system upgrades, and technology rollouts
• Train staff on basic IT usage, cybersecurity awareness, and system best practices

Requirements & Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
• 2–5 years of IT support experience, preferably in hospitality or multi-site operations
• Strong knowledge of Windows OS, networking (LAN/WAN), servers, and hardware troubleshooting
• Experience with hospitality systems (PMS/POS) is highly preferred
• Basic knowledge of cybersecurity, backups, and data protection
• Ability to handle multiple locations and provide on-call support if required
• Strong problem-solving, communication, and documentation skills
• Experience in UAE hospitality environment is an advantage

What We Offer

• Competitive salary package
• Opportunity to work with a growing hospitality group in Abu Dhabi
• Exposure to multi-property IT operations and pre-opening projects
• Professional and collaborative work environment