On-Site Hospitality IT Systems Support Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 89,000 - 167,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi seeks an IT Systems Support Specialist to maintain networks, servers, and hardware while delivering end-user assistance and guest-focused service. This full-time non-management role emphasizes reliability and security within the hotel’s technology environment.

You will implement improvements, manage equipment, and provide guidance across applications and computing systems to support smooth hotel operations.

Qualifications

• Technical, trade, or vocational degree required.
• At least 2 years of related work experience.
• Non-management role; no supervisory duties.

Responsibilities

• Install, configure, and maintain computer networks and workstations.
• Support server systems, hardware/software, user accounts, and telecom rooms.
• Diagnose and resolve issues with LAN/WAN connectivity and internet services.
• Provide end-user training and guidance on hotel technology systems.
• Escalate major problems to vendors or technicians when needed.
• Follow Ritz-Carlton standards for quality, safety, and confidentiality.

Skills

IT Support

Technical Troubleshooting

End-User Support

Networking Basics

Education

Technical, Trade, or Vocational School Degree

Tools

LAN/WAN hardware

POS systems

Server hardware

Network security

Backup tapes

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi seeks an IT Systems Support Specialist to maintain networks, servers, and hardware while delivering end-user assistance and guest-focused service. This full-time non-management role emphasizes reliability and security within the hotel’s technology environment.

You will implement improvements, manage equipment, and provide guidance across applications and computing systems to support smooth hotel operations.