Luxury Hotel IT Supervisor – Guest & Operations Tech

Rosewood Hotel Group; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning & development

Global career opportunities

Parental leave

Job summary

Rosewood Hotel Group is seeking an Information & Technology Supervisor to maintain and enhance the hotel’s IT systems and infrastructure. You will support associates and guests, implement new applications, and ensure efficient, secure technology operations aligned with Rosewood standards.

You will troubleshoot issues, manage onboarding and access, and collaborate with vendors to sustain service continuity and a seamless guest experience.

Qualifications

• Strong understanding of hotel technology systems and applications in a luxury environment.
• Proactive, analytical mindset with troubleshooting ability.
• Excellent organization and prioritization in a fast-paced setting.
• Fluent English communication and guest service mindset.

Responsibilities

• Maintain and enhance the hotel’s IT infrastructure and applications.
• Support associates and guests with technology-related needs and onboarding.
• Implement system enhancements, software updates, and technology projects.
• Monitor performance and drive opportunities for process improvements.
• Collaborate with vendors to resolve issues and ensure service continuity.

Skills

Hotel technology systems

Proactive mindset

Analytical skills

Organized

English communication

Tools

Opera

Micros

Sun Systems

Job description

Rosewood Hotel Group is seeking an Information & Technology Supervisor to maintain and enhance the hotel’s IT systems and infrastructure. You will support associates and guests, implement new applications, and ensure efficient, secure technology operations aligned with Rosewood standards.

You will troubleshoot issues, manage onboarding and access, and collaborate with vendors to sustain service continuity and a seamless guest experience.