Guest Services Telephone Operator

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Ras al-Khaimah is seeking dynamic Front Office professionals. You will handle guest calls, maintain effective communication, and ensure exceptional service delivery. Ideal candidates should possess a diploma in hospitality, excellent communication skills, and teamwork ability to thrive in a multicultural environment. Computer literacy with Opera experience is advantageous.

Qualifications

• Must have similar previous work experiences.
• Computer literate with experience in Opera is an advantage.
• Must be proactive with a friendly demeanor.

Responsibilities

• Receive guest calls in a professional and friendly manner.
• Maintain communication with all related departments.
• Handle queries in a polite and courteous manner.
• Ensure guests are greeted by name.
• Maintain knowledge of hotel and local services.
• Complete management’s long distance call vouchers.
• Maintain the guest wake up call sheet.
• Operate the switchboard efficiently.
• Take messages for guests and management.

Skills

Excellent written and verbal English communication

Strong voice modulation

Customer focus

Teamwork

Adaptability

Education

Diploma/degree in hospitality field

Tools

Opera system

Job description

A leading hospitality establishment in Ras al-Khaimah is seeking dynamic Front Office professionals. You will handle guest calls, maintain effective communication, and ensure exceptional service delivery. Ideal candidates should possess a diploma in hospitality, excellent communication skills, and teamwork ability to thrive in a multicultural environment. Computer literacy with Opera experience is advantageous.