Guest Services & Communications Specialist

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Service Associate to manage guest calls and requests effectively. Responsibilities include answering requests, operating the switchboard, and ensuring guest satisfaction. No prior work experience is required, and a high school diploma or equivalent is necessary. This role emphasizes professionalism, teamwork, and the ability to assist guests with unique needs.

Qualifications

• Ability to answer guest requests and operate telephone switchboard.
• Capable of monitoring calls and relaying messages accurately.
• Maintain confidentiality and protect company assets.

Responsibilities

• Answer and process guest calls and requests.
• Follow company policies and maintain professionalism.
• Assist individuals with disabilities and provide service satisfaction.

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai is seeking a Guest Service Associate to manage guest calls and requests effectively. Responsibilities include answering requests, operating the switchboard, and ensuring guest satisfaction. No prior work experience is required, and a high school diploma or equivalent is necessary. This role emphasizes professionalism, teamwork, and the ability to assist guests with unique needs.