Guest Experience Coach & Front Desk Leader

Tanqeeb; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Marriott International’s W Hotels in Abu Dhabi is seeking a Front Desk Associate to greet guests, verify identity and payment, assign rooms, and issue keys. You will ensure accurate billing, enter Marriott Rewards information, and maintain professional service standards.

The role requires balancing cash drawers, preparing cashier reports, and providing directions and property details. Further duties include handling guest requests and coordinating with team members to ensure exceptional service.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisor Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verifying identity, form of payment, assigning room and issuing room key.
• Secure payment prior to issuing room key; verify/adjust billing and balance cash drawers at shift close.
• Enter rewards information and maintain records; prepare daily reports and contingency lists.
• Provide guests with directions and property information; handle requests and coordinate with staff as needed.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott International’s W Hotels in Abu Dhabi is seeking a Front Desk Associate to greet guests, verify identity and payment, assign rooms, and issue keys. You will ensure accurate billing, enter Marriott Rewards information, and maintain professional service standards.

The role requires balancing cash drawers, preparing cashier reports, and providing directions and property details. Further duties include handling guest requests and coordinating with team members to ensure exceptional service.