Guest Services Team Leader (Rooms)

W Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels in Dubai is seeking a Front Desk/Guest Services Associate to answer, record, and process guest calls, requests, and concerns; coordinate with departments to resolve issues; verify and adjust billing; operate the switchboard and handle messages.

You will train, schedule, and coach team members, uphold company policies, and maintain professional appearance; provide directions and local information; support guest satisfaction with attentive service.

Qualifications

• Answer, record, and process guest calls, requests, questions, or concerns.
• Log guest requests, incidents, adjustments and comments for tracking and documentation.
• Maintain professional communication and follow company policies.

Responsibilities

• Answer and route guest calls, provide information, and resolve issues.
• Assist management in training, scheduling, and coaching employees; uphold standards.
• Verify and adjust billing; operate the telephone switchboard and monitor lines.

Skills

Communication

Guest services

Telephone etiquette

Education

High School Diploma or GED

Job description

W Hotels in Dubai is seeking a Front Desk/Guest Services Associate to answer, record, and process guest calls, requests, and concerns; coordinate with departments to resolve issues; verify and adjust billing; operate the switchboard and handle messages.

You will train, schedule, and coach team members, uphold company policies, and maintain professional appearance; provide directions and local information; support guest satisfaction with attentive service.