Guest Services Team Leader — Whatever/Whenever Champion

W Hotels; Dubai; On-site; AED 54,000 - 78,000; Full time

Job summary

W Hotels in Dubai seeks a non-management, full-time Rooms & Guest Services Operations professional to handle guest calls, requests and billing with a high standard of service. You will coordinate with various departments, ensure timely resolutions, and assist guests with directions and information about the property.

The role emphasizes professional communication, confidentiality, and teamwork, with opportunities to train and coach junior staff while maintaining Marriott service standards and a

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individual or department to resolve guest call, request, or problem.
• Follow up and ensure that any outstanding requests are resolved.
• Advise guest of any messages received and verify and adjust billing.
• Operate telephone switchboard station and monitor lines; transfer guests with internet issues to appropriate support.
• Log guest requests, incidents, adjustments and comment cards into computer systems for tracking.
• Supply guests with directions and property information; assist with disabilities; maintain professionalism and confidentiality.
• Develop and maintain positive working relationships; support team to reach common goals.

Education

High school diploma or G.E.D.

Job description

W Hotels in Dubai seeks a non-management, full-time Rooms & Guest Services Operations professional to handle guest calls, requests and billing with a high standard of service. You will coordinate with various departments, ensure timely resolutions, and assist guests with directions and information about the property.

The role emphasizes professional communication, confidentiality, and teamwork, with opportunities to train and coach junior staff while maintaining Marriott service standards and a