Guest Experience Concierge — Create Memorable Stays

W Hotels; Dubai; On-site; AED 40,000 - 56,000; Full time

Job summary

W Hotels Dubai, part of Marriott International, seeks a Guest Experience Expert to elevate guest stays with proactive service from check-in to checkout. You will guide guests through their entire stay, handle requests, and contribute to a safe, professional, and high-quality environment.

Daily duties include processing operational needs, completing reports, and maintaining confidentiality while presenting a polished appearance and communication.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guide guests through their stay and handle requests across check-in, check-out, and ongoing service.
• Process operational needs and complete reports as required.
• Maintain professional appearance, confidentiality, and adherence to policies.
• Move about the property and assist with duties weighing up to 10 pounds as needed.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels Dubai, part of Marriott International, seeks a Guest Experience Expert to elevate guest stays with proactive service from check-in to checkout. You will guide guests through their entire stay, handle requests, and contribute to a safe, professional, and high-quality environment.

Daily duties include processing operational needs, completing reports, and maintaining confidentiality while presenting a polished appearance and communication.