Guest Services Team Leader - Dubai

W Hotels; Dubai Emirate; On-site; AED 67,000 - 89,000; Full time

Job summary

W Hotels in Dubai is seeking a Non-Management Front Desk/Guest Services Associate to handle guest calls and requests, verify billing, and provide accurate information about the property. You will log requests for tracking and assist with daily operations to ensure guest satisfaction.

The role involves using a phone switchboard, attending to guest inquiries, and supporting management in training and coaching staff while maintaining professional appearance and standards.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Verify and adjust billing; log guest requests and incidents for tracking.
• Operate telephone switchboard; monitor lines and update callers on hold.
• Assist with training, scheduling, motivating, and coaching employees.

Skills

Guest service skills

Communication skills

Multitasking

Education

High school diploma or G.E.D.

Job description

W Hotels in Dubai is seeking a Non-Management Front Desk/Guest Services Associate to handle guest calls and requests, verify billing, and provide accurate information about the property. You will log requests for tracking and assist with daily operations to ensure guest satisfaction.

The role involves using a phone switchboard, attending to guest inquiries, and supporting management in training and coaching staff while maintaining professional appearance and standards.