Front Office Supervisor — Guest Experience Lead (Annual Bonus)

Tanqeeb; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Annual Company Bonus

Job summary

W Hotels in Dubai is seeking a Front Desk Supervisor to manage guest check-ins, verify identity and payments, assign rooms, and issue keys while ensuring accurate billing and reports. This on-site role requires leadership and a guest-focused mindset.

The successful candidate will supervise front desk staff, train teammates, maintain service standards, and assist guests with needs. Full-time schedule; Marriott culture and Whatever/Whenever mindset are integral to the role.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience.
• Minimum 1 year supervisory experience.

Responsibilities

• Process guest check-ins and verify identity and payment.
• Assign rooms and issue keys; secure and balance cash.
• Prepare daily reports and help with closing procedures.
• Support training and coaching of front desk staff.
• Assist guests with requests and provide local information.

Skills

Guest services excellence

Communication skills

Education

High school diploma or GED

Job description

W Hotels in Dubai is seeking a Front Desk Supervisor to manage guest check-ins, verify identity and payments, assign rooms, and issue keys while ensuring accurate billing and reports. This on-site role requires leadership and a guest-focused mindset.

The successful candidate will supervise front desk staff, train teammates, maintain service standards, and assist guests with needs. Full-time schedule; Marriott culture and Whatever/Whenever mindset are integral to the role.