Guest Services Agent - Dubai Adventure Attractions

Talent BluePrint; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading adventure organization in Dubai is seeking a Customer Service Agent to enhance guest experiences at their attraction sites. This role involves greeting guests, assisting with bookings, and ensuring smooth operations while delivering top-tier customer service. Ideal candidates will possess strong communication skills, the ability to multitask, and a guest-focused mindset. A high school diploma and experience in customer service or hospitality are preferred. Join us to contribute to memorable adventures in the UAE.

Qualifications

• Prior experience in customer service, hospitality, tourism, or recreation is preferred.
• Ability to multitask and remain calm in busy or high-pressure situations.
• Fluent in English; additional languages are an asset.

Responsibilities

• Greet guests warmly at entry points and check-in counters.
• Assist with booking and check-in processes.
• Deliver clear and friendly safety instructions.
• Manage guest flow to ensure a timely experience.
• Handle guest complaints diplomatically.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Guest-focused mindset

Experience in customer service

Comfortable with digital platforms

Education

High school diploma or equivalent

Additional education in hospitality or tourism

Job description

A leading adventure organization in Dubai is seeking a Customer Service Agent to enhance guest experiences at their attraction sites. This role involves greeting guests, assisting with bookings, and ensuring smooth operations while delivering top-tier customer service. Ideal candidates will possess strong communication skills, the ability to multitask, and a guest-focused mindset. A high school diploma and experience in customer service or hospitality are preferred. Join us to contribute to memorable adventures in the UAE.