Guest Service Officer -Reception

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Service Officer - Reception. You will be responsible for ensuring guests have a memorable experience from check-in through to departure. This entry-level full-time position requires a service-focused personality, fluency in English, and preferably some experience in hospitality. Enjoy the opportunity to enhance guest experiences and promote hotel facilities in this dynamic work environment.

Qualifications

• Service focused personality essential; experience is an asset.
• Fluency in English; additional languages are a plus.
• Prior experience working with Opera or a related system.

Responsibilities

• Greet and check-in guests, providing exceptional service.
• Promote hotel facilities while enhancing guest experience.
• Coordinate with departments to fulfill guest needs.

Skills

Service focused personality

Fluency in English

Ability to upsell

Education

Diploma or degree in vocational hospitality

Tools

Opera

Job description

Guest Service Officer - Reception

First impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing

• Greet, check‑in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information

Qualifications

• Service focused personality is essential; experience is an asset
• Diploma or degree in vocational hospitality or Room Division
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Job Details

Role Level: Entry‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Dubai
Company Website: sofitel.com
Job Function: Management
Company Industry: Hospitality