Guest Service Agent - Front Desk

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking a Guest Service Agent to provide exceptional service from check-in through check-out. The successful candidate will need a positive attitude, strong communication skills, and a commitment to excellent customer service. Responsibilities include handling guest queries, managing reception duties, and adhering to safety regulations. This full-time entry-level position offers a dynamic work environment in a renowned hotel brand.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and strong communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to multitask with a positive attitude.

Responsibilities

• Achieve positive outcomes from guest queries in a timely manner.
• Provide an efficient reception experience for check-in and check-out.
• Demonstrate high levels of customer service at all times.
• Maximize room occupancy and utilize up-selling techniques.
• Comply with hotel security, fire regulations, and health legislation.

Skills

Customer service

Communication skills

Attention to detail

IT proficiency

Conflict resolution

Job description

Job Description

A Guest Service Agent provides reception services for guests, contributing to an exceptional experience from check‑in through check‑out and completing audits as required.

What will I be doing?

Serve on the Front Office Team, ensuring guests receive high‑standard service throughout their stay.

Responsibilities

• Achieve positive outcomes from guest queries in a timely manner.
• Provide an efficient reception experience for check‑in and check‑out, including audit procedures.
• Communicate relevant guest feedback to the Guest Service Manager.
• Demonstrate high levels of customer service at all times.
• Attend required training courses and support Night Team training and development efforts.
• Maintain knowledge of room categories, rates, packages, and promotions.
• Maximize room occupancy and utilize up‑selling techniques to promote hotel services and facilities.
• Handle foreign currencies, credit cards, and cash in accordance with hotel credit policy.
• Comply with hotel security, fire regulations, and health and safety legislation.
• Adhere to policies and procedures regarding front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

Qualifications

• Previous experience in a customer‑focused industry.
• Positive attitude and strong communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Calm, efficient, and organized with great attention to detail.
• Ability to multitask while maintaining a positive attitude when working with guests.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.

Preferred Experience

• Cash handling experience.
• Front Office/Concierge experience in hotel, leisure, or entertainment sectors.
• Conflict resolution experience.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, dedicated to providing exceptional guest experiences across its brands. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us to create remarkable hospitality experiences worldwide.

Work Locations

Hilton Garden Inn Ras Al Khaimah

Schedule

Full‑time

Job Details

Role Level: Entry‑Level | Work Type: Full‑Time | Country: United Arab Emirates | City: Ras Al Khaimah | Company Website: http://stories.hilton.com | Job Function: Others | Company Industry: Hospitality | Sector: Hospitality