Guest Service Agent at Waldorf Astoria Dubai International Financial Centre

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group is seeking a Front Desk Receptionist for their Dubai location. The ideal candidate will have experience in Front Office roles within luxury hotels and possess exceptional communication skills. Responsibilities include managing check-in and check-out processes, assisting guests throughout their stay, and offering outstanding customer service. This opportunity at the Waldorf Astoria Dubai International Financial Centre promises a dynamic work environment with a strong focus on guest satisfaction.

Qualifications

• Experience working in luxury hotels is preferred.
• Strong personal presentation and communication skills are essential.

Responsibilities

• Welcome Guests and fulfill check-in process.
• Complete checkout process for departing guests.
• Manage Guest requests and inquiries.
• Maintain knowledge of hotel services and offers.
• Maximize sales revenues through upselling.

Skills

Front Office/Concierge experience

Attention to detail

Excellent communication skills

Passion for exceptional service

Computer literate

Professional manner

OnQ experience

Job description

What are we looking for

Front Desk Receptionists at Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Front Office/Concierge experience in luxury hotels
• Calm efficient and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional service
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• OnQ experience preferably

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

A Front Desk Receptionistat Waldorf Astoria Dubai International Financial Centre welcomes Guests assists with arrival and departure procedures offers current information to Guests as requested and manages incoming requests from the hotel communications systems (telephone email etc).

What will I be doing

As a Front Desk Receptionist at the Waldorf Astoria Dubai International Financial Centre you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the following tasks:

• Welcome and fulfill the checkin process for Guests and group arrivals
• Complete the checkout process for departing guests using the hotel systems
• Manage effectively and efficiently Guest requests inquiries and complaints
• Maintain current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
• Maximize sales revenues through upselling and marketing programs
• Perform general incoming communication duties including taking reservations via telephone and electronic registration systems

EOE/AA/Disabled/Veterans

Required Experience

Intern