Guest Service Agent - Arabic Speaker Preferred

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a friendly and customer-focused Female Guest Service Agent. This role involves being the first point of contact for guests, ensuring their stay is memorable and comfortable. The ideal candidate will possess excellent communication skills in English and Arabic, previous hospitality experience, and strong interpersonal skills. This full-time position requires flexibility in working hours and a professional demeanor.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Professional appearance and adherence to grooming standards.
• Ability to stand for extended periods and assist with light lifting when necessary.

Responsibilities

• Welcome and greet guests upon arrival providing a warm and professional first impression.
• Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately.
• Respond to guest inquiries and requests promptly and courteously.

Skills

Excellent communication skills in both English and Arabic

Strong interpersonal skills

Problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

We are seeking a friendly and customer-focused Female Guest Service Agent to join our team in Dubai United Arab Emirates. As a Guest Service Agent you will be the first point of contact for our guests ensuring their stay is comfortable and memorable from check-in to check-out.

• Welcome and greet guests upon arrival providing a warm and professional first impression
• Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately
• Respond to guest inquiries and requests promptly and courteously either in person or over the phone
• Assist guests with room reservations upgrades and special arrangements
• Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
• Coordinate with other departments to ensure guest needs are met in a timely manner
• Maintain up-to-date knowledge of hospital amenities services and local attractions to provide accurate information to guests
• Process payments and handle cash transactions accurately
• Ensure the lobby and reception area are clean organized and presentable at all times
• Assist with administrative tasks such as preparing reports and maintaining guest records

Qualifications

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Excellent communication skills in both English and Arabic
• Strong interpersonal skills with a friendly and approachable demeanor
• Ability to multitask and remain calm under pressure
• Problem‑solving skills and attention to detail
• Proficiency in computer systems and hotel management software
• Flexibility to work various shifts including evenings weekends and holidays
• Professional appearance and adherence to grooming standards
• Ability to stand for extended periods and assist with light lifting when necessary

Remote Work: No

Employment Type: Full‑time