Guest Service Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hospitality company in Abu Dhabi is seeking a Guest Service Agent to ensure guests have a memorable experience. Responsibilities include welcoming guests, managing the front desk operations, and maintaining high-quality service throughout their stay. The successful candidate will have a service-focused personality, bilingual language skills in English and Arabic, and experience working with property management systems. This role provides an opportunity to be part of a diverse and inclusive team.

Qualifications

• Experience in a customer service role, preferably in hospitality.
• Ability to anticipate guest needs and handle complaints effectively.
• A minimum relevant experience in the hotel industry is required.

Responsibilities

• Welcome guests and ensure a memorable experience from arrival to departure.
• Maintain cashier float and ensure accurate daily reporting.
• Contribute to guest satisfaction by providing high-quality service.
• Encourage guest loyalty through personalized relationships.
• Keep the front desk area clean and orderly at all times.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Education

Bachelor's degree or diplomas/certifications

Tools

Opera & PMS or related systems

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure
• Maintain cashier float and ensure accurate daily report of all money received
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Ensure front desk work area is kept clean and in an orderly state at all time.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera & PMS or a related system.
• Fluency in English & Arabic.
• Bachelors or diplomas/certifications arerequired.
• Relevant experience is a must with in Hotel industry.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.