Guest Relations Supervisor – Luxury Hospitality

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking an enthusiastic Assistant Guest Relation Manager to ensure exceptional guest experiences and manage VIP stays. In this role, you'll oversee Guest Relations operations and lead a team to maintain high service standards. The ideal candidate has supervisory hospitality experience, a degree in Hospitality Management, and excellent communication skills. This position offers opportunities for personal growth and development within a renowned hotel group.

Benefits

Employee benefit card with global discounts

Learning programs through Academies

Opportunities for career development

Qualifications

• Previous experience in a supervisory position in the hospitality industry.
• Fluency in English, with knowledge of Arabic a plus.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Oversee daily operations of the Guest Relations department.
• Manage VIP stays and special requests.
• Implement guest feedback systems for service improvement.
• Handle complex guest issues and complaints.

Skills

Customer service expertise

Problem-solving abilities

Excellent communication skills

Organizational skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hospitality management systems

Microsoft Office Suite

Job description

A leading hotel group in Abu Dhabi is seeking an enthusiastic Assistant Guest Relation Manager to ensure exceptional guest experiences and manage VIP stays. In this role, you'll oversee Guest Relations operations and lead a team to maintain high service standards. The ideal candidate has supervisory hospitality experience, a degree in Hospitality Management, and excellent communication skills. This position offers opportunities for personal growth and development within a renowned hotel group.