Guest Relations Manager

Grand Hyatt Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel in Abu Dhabi is seeking a Guest Relations Manager to deliver personalized service and create memorable guest experiences. The ideal candidate will have experience in guest relations, strong interpersonal skills, and the ability to manage multiple priorities. Fluency in English and Russian is required, reflecting the hotel's commitment to diversity and inclusion. This role offers a unique opportunity to grow within a supportive and culturally rich environment.

Qualifications

• Experience in guest relations or front office within a luxury hospitality environment.
• Strong passion for service and interpersonal skills.
• Ability to handle multiple priorities effectively.

Responsibilities

• Deliver personalized service and create memorable guest experiences.
• Anticipate needs and handle VIP requests with empathy.
• Build lasting connections with guests and colleagues.

Skills

Guest relations experience

Interpersonal skills

Attention to detail

Fluency in English

Fluency in Russian

Job description

At Hyatt, care connects us. It all starts with people who care. We believe in the power of belonging – making people feel at home no matter where they are in the world. As a Guest Relations Manager, you’ll turn encounters into experiences and jobs into careers.

What You’ll Do

• Deliver personalized service and create memorable guest experiences.
• Anticipate needs and handle VIP requests with empathy and professionalism.
• Collaborate across departments to ensure seamless stays.
• Resolve concerns with care, turning challenges into opportunities.
• Build lasting connections with guests and colleagues.

Why Hyatt?

• We Welcome You: Here, you’ll always have space to be you. Our teams are a mosaic of cultures, identities, and ideas. Diversity, equity, and inclusion are at the heart of what we do.
• We Open Doors: At Hyatt, there’s a home for every stage of your career. We nurture curiosity and provide opportunities for growth, from learning new skills to exploring international roles.
• We Care: Care defines us. We create a culture of warmth, empathy, and respect – for our guests and for each other.

Qualifications

What We’re Looking For

• Experience in guest relations or front office within a luxury hospitality environment.
• Strong interpersonal skills and a passion for service.
• Ability to manage multiple priorities while maintaining attention to detail.
• Fluency in English and Russian.