Guest Relations Manager

Independent Food; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A UAE hospitality group is seeking a dedicated Guest Relations Manager to ensure exceptional guest experiences aligned with brand values. Responsibilities include fostering a welcoming atmosphere, addressing guest needs, and enhancing dining experiences. Candidates should have 2-3 years of relevant experience, preferably in international brands, and a strong background in hospitality management. Proficiency in Microsoft Office and multilingual communication are highly desirable for this role.

Qualifications

• Minimum of 2 to 3 years of experience in a Front Office or Guest Relations position, preferably in an international brand.
• Experience in a Front Office supervisory role.
• Excellent verbal and written communication skills are paramount.

Responsibilities

• Ensure that each guest enjoys an exceptional experience that reflects our brand’s values.
• Support a warm welcoming and personalized service-oriented atmosphere.
• Proactively address clients’ needs to elevate the dining experience.

Skills

Hospitality management

Multilingual communication

Customer service

Education

Hotel Management degree

Tools

Microsoft Office

Hospitality computer systems

Job description

Driven by a passion for creating unique home‑grown food concepts, The Independent Food Company is a UAE‑based hospitality group behind the region’s most beloved brands – SALT, Parker’s, Somewhere, Public, Kumo, and Shalwa. Each concept is a testament to our commitment to innovative experiences, community connection, and high standards of service.

As a Guest Relations Manager, you will be responsible to ensure that each guest enjoys an exceptional and memorable experience that reflects our brand’s values and standards.

Working closely with the restaurant team, the Guest Relations Manager supports a warm welcoming, personalized and service‑oriented atmosphere, proactively addressing clients’ needs and elevating the overall dining experience.

Key Requirements:

Education: Hotel Management degree is preferred.

Experience:

• Minimum of 2 to 3 years of experience in a Front Office or Guest Relations position, preferably in an international brand.
• Experience in a Front Office supervisory role.

Language and Communication Skills

• Multilingual Ability: Must be able to work and communicate effectively in a multinational environment. English required, Arabic is an advantage.
• Additional Languages: Any additional language is a significant advantage.
• Communication: Excellent verbal and written communication skills are paramount.

Key Competencies

• A strong dedication to guest well‑being and satisfaction.
• Able to recognize and engage appropriately and pick up on hints to personalize and elevate the experience.
• Discrete and professional.
• Takes ownership in making decisions, prioritizing guest well‑being. Excellent ability to handle complaints/requests politely and efficiently.
• Strong knowledge of Restaurant/Hotel operations, systems, and VIP welcoming protocols.
• Ability to train small groups and proactively coach team members on how to provide a personalized service that is genuine and builds brand loyalty.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other hospitality computer systems.

Apply with your CV.