Guest Relations Lead - VIP Service & Team Leadership

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality establishment in Abu Dhabi is seeking a Guest Relations Manager to lead the guest relations team in delivering personalized service. Responsibilities include managing VIP services and addressing guest feedback. The ideal candidate should have a degree in Hospitality Management, excellent communication skills, and proficiency in Russian & German. Competitive salary, health benefits, and career advancement opportunities are offered.

Benefits

Competitive salary

Training and Development Opportunities

Career Advancement

Health and Wellness Benefits

Employee Recognition Programs

Work-Life Balance

Transportation Services

Employee Wellness Programs

Qualifications

• Minimum 3 years in guest relations or front office management.
• Languages required: Russian & German.
• Experience managing VIP services and guest feedback.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.

Skills

Interpersonal skills

Communication skills

Proficiency in hospitality software systems

Education

Degree in Hospitality Management or related field

Job description

A luxury hospitality establishment in Abu Dhabi is seeking a Guest Relations Manager to lead the guest relations team in delivering personalized service. Responsibilities include managing VIP services and addressing guest feedback. The ideal candidate should have a degree in Hospitality Management, excellent communication skills, and proficiency in Russian & German. Competitive salary, health benefits, and career advancement opportunities are offered.