Guest Relations Lead - VIP Service & Team Leadership

21c Museum Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality establishment in Abu Dhabi is seeking a Guest Relations Manager to lead a team in delivering exceptional service. The role involves managing VIP services, handling feedback, and ensuring guest satisfaction. Ideal candidates should have a degree in Hospitality Management and significant experience in guest relations. The position offers a competitive salary, health benefits, and opportunities for career development.

Benefits

Competitive salary and compensation

Training and development opportunities

Health and wellness benefits

Employee recognition programs

Work-life balance policies

Transportation services

Employee wellness programs

Qualifications

• Minimum 3 years in guest relations or front office management.
• Proficiency in managing VIP services and guest feedback.
• Strong leadership skills to supervise guest relations team.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Monitor guest satisfaction scores and feedback trends.

Skills

Interpersonal skills

Communication skills

Hospitality software proficiency

Education

Degree in Hospitality Management or related field

Job description

A luxury hospitality establishment in Abu Dhabi is seeking a Guest Relations Manager to lead a team in delivering exceptional service. The role involves managing VIP services, handling feedback, and ensuring guest satisfaction. Ideal candidates should have a degree in Hospitality Management and significant experience in guest relations. The position offers a competitive salary, health benefits, and opportunities for career development.