Guest Relations Executive - Lah Lah - Zabeel House the Greens by Jumeirah

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in the United Arab Emirates is seeking a Guest Relations Executive to join their team at Zabeel House the Greens. The role requires greeting guests warmly, coordinating reservations, and providing personalized attention to VIP guests. Candidates should have 1-2 years of experience in guest service, particularly in a 5-star hotel environment. The position includes attractive benefits such as a tax-free salary, generous F&B discounts, and other incentives.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates globally

Excellent health care package

Flights home

Accommodation

Life insurance

Functional incentives

Qualifications

• 1-2 years experience in guest service-related work in a 5-star hotel.

Responsibilities

• Greet guests warmly and engage in friendly conversation.
• Schedule dining reservations and coordinate special services.
• Use the F&B Enquiry/Booking checklist to handle enquiries efficiently.
• Escort guests to their tables and present menus promptly.
• Familiarize with the menu to answer guest queries.
• Provide personalized attention to VIP guests.

Skills

Guest service experience

Effective communication

Knowledge of food and beverage

Education

High school diploma or Secondary education

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Our lifestyle brand, Zabeel House takes inspiration from our roots - Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of 'what is good,' and build experiences that people want to share.

Limitless curiosity is our commitment to engage the guest in the local neighbourhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance - we created a brand that is high on design but low on complexity and our design - led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel - guests who want to live like a local - even if just for a day.

Our property, Jumeirah Zabeel House, The Greens, offers its guests 210 rooms and suites, and a coworkspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join Lah Lah in Zabeel House the Greens by Jumeirah. The main duties and responsibilities of this role:

• Greetguests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
• Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaininghigh standards.
• Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
• Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
• Provide personalized attention to VIP and regular guests/residents, maintainingknowledge of their preferences, allergies, seating choices, and privacy needs.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Highschool diploma or Secondary education
• 1-2 years experience in guest service-related work in a5-starhotel

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.