Guest Relations Executive

TASC Outsourcing; Ajman Emirate; On-site; AED 60,000 - 120,000; Full time

Job description

Guest Engagement

• Welcome guests warmly upon arrival and assist with check-in/check-out procedures.
• Provide information about hotel facilities, services, and local attractions.
• Maintain positive guest relations by anticipating needs and offering personalized assistance.
• Issue Resolution
• Handle guest complaints and concerns promptly, professionally, and empathetically.
• Coordinate with relevant departments (housekeeping, food & beverage, front office) to resolve issues.

Communication & Coordination

• Act as a liaison between guests and hotel management.
• Ensure accurate documentation of guest feedback and service requests.
• Assist in organizing special requests, events, or celebrations for guests.
• Service Excellence
• Uphold the highest standards of hospitality and customer service.
• Promote hotel services and upsell amenities when appropriate.
• Monitor guest satisfaction and suggest improvements to enhance the overall experience.