Guest Relations Agent

Bulgari Hotel & Resort, Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious resort in Dubai is seeking a Guest Relations Agent responsible for processing guest check-ins and check-outs, managing room assignments, and addressing guest inquiries. The ideal candidate will demonstrate exceptional customer service and communication skills, ensuring a welcoming atmosphere for all guests. Duties also include coordinating with Housekeeping, managing financial transactions, and maintaining confidentiality of guest information. This role offers the opportunity to work in a prestigious hospitality environment.

Qualifications

• Strong interpersonal skills to interact positively with guests.
• Ability to handle guest requests and complaints efficiently.
• Basic knowledge of computer systems for check-ins and billing.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Coordinate with Housekeeping on room status and guest needs.
• Maintain confidentiality of guest information and handle financial transactions.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Guest Relations Agent

Bulgari Hotel & Resort, Dubai | Dubai , Emirate of Dubai , AE

25-Dec-2025

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid‑outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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