Guest Experience Telephone Operator

Marriott Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a professional for guest call processing. Responsibilities include managing guest requests, operating the telephone switchboard, and ensuring compliance with company standards. Ideal candidates should possess a high school diploma and have a willingness to learn, as no prior experience is required. The position offers an opportunity to develop customer service skills within an esteemed hospitality environment.

Qualifications

• No related work experience needed.
• No supervisory experience required.
• No specific license or certification needed.

Responsibilities

• Answer and process guest calls, requests, and concerns.
• Operate telephone switchboard and relay messages accurately.
• Maintain confidentiality and comply with company policies.

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai is seeking a professional for guest call processing. Responsibilities include managing guest requests, operating the telephone switchboard, and ensuring compliance with company standards. Ideal candidates should possess a high school diploma and have a willingness to learn, as no prior experience is required. The position offers an opportunity to develop customer service skills within an esteemed hospitality environment.