Guest Experience Specialist - Front Desk

Rotana; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana in Dubai, UAE is seeking a dynamic Guest Service Agent to deliver professional, guest-focused service at the Front Office. You will welcome guests, handle check-ins/check-outs, manage room sales for walk-ins, and collaborate with departments to ensure a seamless guest experience.

The ideal candidate has a hospitality degree, excellent English, and a proactive, multi-cultural mindset to thrive in a busy hotel setting with attention to privacy and service standards.

Qualifications

• Degree in hospitality or related field.
• Excellent written and verbal English.
• Opera experience is an advantage.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests, check in per SOPs.
• Check out departing guests per standards.
• Sell rooms to walk-ins and manage day-to-day facilities issues.
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies per hotel policy.
• Collaborate with Housekeeping, Finance and Reservations.
• Ensure Guest Service Desk is manned and stocked at all times.
• Maintain guest privacy and confidentiality.
• Understand hotel policies and service standards and be knowledgeable about facilities.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Team player

Cash handling

Education

Degree in hospitality

Job description

Rotana in Dubai, UAE is seeking a dynamic Guest Service Agent to deliver professional, guest-focused service at the Front Office. You will welcome guests, handle check-ins/check-outs, manage room sales for walk-ins, and collaborate with departments to ensure a seamless guest experience.

The ideal candidate has a hospitality degree, excellent English, and a proactive, multi-cultural mindset to thrive in a busy hotel setting with attention to privacy and service standards.