Guest Experience Agent - Front Desk

Rotana; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana is seeking a dynamic Front Desk Agent to deliver professional and customer-focused service ensuring memorable guest experiences. You will greet guests, assist with inquiries, and coordinate check-in/check-out while maintaining privacy and high standards.

The ideal candidate will have hospitality education, strong English communication, and the ability to work well under pressure in a fast-paced, multicultural environment. Opera knowledge is a plus.

Qualifications

• Degree in hospitality with Front Office experience.
• Excellent written and verbal English communication skills.
• Knowledge of Opera software is an advantage.

Responsibilities

• Provide prompt, courteous, and efficient service to guests from arrival to departure.
• Greet guests personally by name (if known) and escort to their rooms.
• Assist guests with hotel information, activities, and inquiries.
• Maintain up-to-date knowledge of hotel facilities, hours, promotions, and local services.

Skills

Customer service

Verbal communication

Interpersonal skills

Teamwork

Multicultural awareness

Education

Hospitality degree

Tools

Opera PMS

Job description

Rotana is seeking a dynamic Front Desk Agent to deliver professional and customer-focused service ensuring memorable guest experiences. You will greet guests, assist with inquiries, and coordinate check-in/check-out while maintaining privacy and high standards.

The ideal candidate will have hospitality education, strong English communication, and the ability to work well under pressure in a fast-paced, multicultural environment. Opera knowledge is a plus.