Russian-Speaking Front Desk Concierge

Rotana

Dubai

On-site

AED 60,000 - 100,000

Full time

4 days ago

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Job summary

Rotana in Dubai seeks a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure. You will greet guests, assist with inquiries, and ensure accurate handling of charges using Front Office systems. The role requires hospitality experience, strong English communication, and a proactive, team-driven attitude.

You will work in a fast-paced, multicultural environment, maintaining brand standards and contributing to memorable stays for guests.

Qualifications

Degree in hospitality with Front Office experience.
Excellent written and verbal English communication skills; another language is a plus.
Computer literate; Opera experience is an advantage.

Responsibilities

Provide prompt, courteous and efficient service to guests to achieve high customer satisfaction.
Greet guests by name when possible and escort to their room to create a welcoming impression.
Assist guests with in-room hotel information and activity inquiries.
Maintain up-to-date knowledge of hotel facilities, hours, promotions and events.
Manage Front Desk cashiering and ensure accurate postings of incidental charges.
Process check-in and check-out, handling accounts with computerised Front Office systems.
Protect guest privacy and maintain confidentiality of guest details.
Demonstrate understanding of hotel policies and service standards.