Guest Experience Specialist - Front Desk

Rotana; Abu Dhabi; In loco; AED 67.000 - 100.000; Tempo pieno

Descrizione del lavoro

Rotana in Abu Dhabi is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure, greeting guests by name and escorting them to rooms.

The role requires hospitality education, strong English communication, and excellent interpersonal skills; proficiency with front office systems (Opera) is an advantage; ability to work under pressure and be a team player in a multicultural environment.

Competenze

• Degree in hospitality with Front Office experience.
• Excellent written and verbal English communication skills; knowledge of an additional language is a plus.
• Computer literate; Opera knowledge is advantageous.
• Customer-driven, proactive, and a great team player in a multi-cultural environment.

Mansioni

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction.
• Greet guests personally by name and escort them to their rooms when possible.
• Assist guests with in-room familiarization and activity inquiries.
• Maintain up-to-date knowledge of hotel information, hours, promotions, events and attractions.
• Be aware of rate levels and occupancy to optimize daily sales.
• Process check-in/check-out and postings using Front Office systems.
• Maintain guest privacy and confidentiality of information.
• Understand hotel policies and service standards and be knowledgeable about facilities and happenings.

Conoscenze

Excellent English communication

Interpersonal skills

Problem-solving

Customer service orientation

Teamwork

Formazione

Degree in hospitality

Strumenti

Opera PMS

Descrizione del lavoro

Rotana in Abu Dhabi is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure, greeting guests by name and escorting them to rooms.

The role requires hospitality education, strong English communication, and excellent interpersonal skills; proficiency with front office systems (Opera) is an advantage; ability to work under pressure and be a team player in a multicultural environment.