Guest Experience Specialist - Front Desk

Rotana; Abu Dhabi; Presencial; AED 67.000 - 95.000; Jornada completa

Descripción de la vacante

Rotana is seeking a Front Desk Agent in Abu Dhabi to deliver professional, guest-focused service and ensure a memorable stay. The role includes greeting guests by name, escorting them to rooms, and providing accurate information about hotel facilities and local services.

The ideal candidate has Front Office experience, a hospitality qualification, strong English communication, and the ability to handle inquiries with discretion and warmth in a fast-paced hotel environment.

Formación

• Ideally a degree or diploma in Hospitality Management or related field.
• Previous experience in the Front Office department within a hotel.
• Excellent written and verbal English communication skills; knowledge of an additional language is an advantage.

Responsabilidades

• Provide prompt, courteous, and efficient service to all guests, ensuring high guest satisfaction.
• Greet guests by name when possible and escort them to their rooms.
• Familiarize guests with hotel facilities, activities, and services.

Conocimientos

Front Office Experience

Guest Services

English Proficiency

Communication Skills

Educación

Hospitality Degree/Diploma

Herramientas

Opera PMS

Descripción del empleo

Rotana is seeking a Front Desk Agent in Abu Dhabi to deliver professional, guest-focused service and ensure a memorable stay. The role includes greeting guests by name, escorting them to rooms, and providing accurate information about hotel facilities and local services.

The ideal candidate has Front Office experience, a hospitality qualification, strong English communication, and the ability to handle inquiries with discretion and warmth in a fast-paced hotel environment.