Guest Service Agent

Rotana; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana in Dubai, UAE is seeking a dynamic Guest Service Agent to deliver professional, guest-focused service at the Front Office. You will welcome guests, handle check-ins/check-outs, manage room sales for walk-ins, and collaborate with departments to ensure a seamless guest experience.

The ideal candidate has a hospitality degree, excellent English, and a proactive, multi-cultural mindset to thrive in a busy hotel setting with attention to privacy and service standards.

Qualifications

• Degree in hospitality or related field.
• Excellent written and verbal English.
• Opera experience is an advantage.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests, check in per SOPs.
• Check out departing guests per standards.
• Sell rooms to walk-ins and manage day-to-day facilities issues.
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies per hotel policy.
• Collaborate with Housekeeping, Finance and Reservations.
• Ensure Guest Service Desk is manned and stocked at all times.
• Maintain guest privacy and confidentiality.
• Understand hotel policies and service standards and be knowledgeable about facilities.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Team player

Cash handling

Education

Degree in hospitality

Job description

We are currently looking for dynamic, and self motivated Front Office professionals whowant to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focusedservice to our guests, ensuring their stay will become a memorable experience and your rolewill include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilitiesissues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currenciesfor hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance andReservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at alltimes in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies and procedures and servicestandards and have full knowledge of the hotel facilities and happenings

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front OfficeDepartment within a hotel. Excellent written and verbal English communication skills andknowledge in an additional language, along with strong interpersonal and problem solvingabilities are essentials. Computer literate and previous experiences with Opera are anadvantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and 'switched on'personality with an outgoing, charismatic and approachable character. You will work wellunder pressure in a fast paced environment and be a great team player, who thrives inworking with a multi-cultural team and guests alike, while possessing following additionalcompetencies:

Job Details

Job Location

Dubai, UAE

Department

Front