Front Desk Team Lead - Guest Experience Champion

Rotana; Dubai; Presencial; AED 90.000 - 150.000; Jornada completa

Descripción de la vacante

Rotana is seeking a Front Office Team Leader to deliver exceptional guest service and lead the Front Desk team in Dubai. You will ensure smooth operations from check-in to check-out and coordinate with housekeeping, reservations, and guest services to exceed expectations.

The role requires a hospitality degree, excellent English communication, and the ability to work in a multicultural environment. Opera PMS experience is advantageous for daily operations.

Formación

• Degree in hospitality or related field.
• Strong English communication skills, additional language is a plus.
• Customer-focused, proactive, and able to work in a multicultural team.

Responsabilidades

• Receive guests in a professional and friendly manner from arrival to departure.
• Coordinate with related departments to ensure smooth service delivery.
• Monitor daily rate levels and occupancy to optimize revenue.
• Supervise Front Desk staff and ensure guest satisfaction.
• Maintain knowledge of hotel services and respond to guest queries.
• Verify cashier closures and accuracy of billing.
• Ensure registrations match Opera PMS guest information.

Conocimientos

Customer focus

Team leadership

Effective communication

Problem solving

Educación

Bachelor's degree in Hospitality

Herramientas

Opera PMS

Descripción del empleo

Rotana is seeking a Front Office Team Leader to deliver exceptional guest service and lead the Front Desk team in Dubai. You will ensure smooth operations from check-in to check-out and coordinate with housekeeping, reservations, and guest services to exceed expectations.

The role requires a hospitality degree, excellent English communication, and the ability to work in a multicultural environment. Opera PMS experience is advantageous for daily operations.