Guest Experience Specialist - Flexible Front Desk

Park Hyatt Los Cabos at Cabo del Sol; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Hyatt is seeking a Front Office Associate to deliver courteous, professional service across the Rooms division. You will welcome guests, handle check-in/out, and coordinate with other departments to ensure a seamless stay.

The role requires strong customer service, clear communication, and upselling opportunities; you will balance cash and conduct opening/closing procedures, with shift rotations as needed.

Qualifications

• Experience in hotel operations or guest-facing roles is preferred.
• Strong guest service mindset with professional appearance.

Responsibilities

• Welcome guests and ensure an exceptional staying experience.
• Provide courteous, professional, efficient and flexible service.
• Upsell hotel services and manage guest inquiries.
• Balance cash report and remittance envelopes; perform opening/closing procedures.
• Report guest complaints to supervisors and ensure follow-up.
• Coordinate with other departments to maintain guest satisfaction.
• Maintain grooming standards and build rapport with colleagues.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality or Tourism management degree

Job description

Hyatt is seeking a Front Office Associate to deliver courteous, professional service across the Rooms division. You will welcome guests, handle check-in/out, and coordinate with other departments to ensure a seamless stay.

The role requires strong customer service, clear communication, and upselling opportunities; you will balance cash and conduct opening/closing procedures, with shift rotations as needed.