Guest Experience Leader

Tanqeeb; Abu Dhabi; On-site; AED 50,000 - 78,000; Full time

Job summary

Marriott International is seeking a Front Desk/Guest Services professional to manage check-ins, room assignments, and key issuance at our property. You will verify identity and payment, enter rewards data, and ensure accurate billing and reporting.

Responsibilities include assisting guests with directions, fulfilling requests, and following up to completion. You will also support staff development and uphold the company’s policies and standards to deliver exceptional service.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room key.
• Enter Marriott Rewards information and ensure rates match market codes; document exceptions.
• Balance and drop receipts; complete cashier and closing reports; secure bank at shift end.
• Supply guests with directions and property information; accommodate requests and follow up until fulfilled.
• Assist management in training, evaluating, counseling, motivating and coaching employees; uphold policies and standards.

Skills

Guest service

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Tools

POS systems

Job description

Marriott International is seeking a Front Desk/Guest Services professional to manage check-ins, room assignments, and key issuance at our property. You will verify identity and payment, enter rewards data, and ensure accurate billing and reporting.

Responsibilities include assisting guests with directions, fulfilling requests, and following up to completion. You will also support staff development and uphold the company’s policies and standards to deliver exceptional service.