Guest Experience Leader — Front Desk & VIP Service

Hilton; Ras Al Khaimah; On-site; AED 45,000 - 71,000; Full time

Benefits offered by this job

Hilton Honors membership

Job summary

Hilton is seeking a welcoming Front Desk Associate to greet guests, manage check-in/check-out, and coordinate with hotel departments to fulfill guest requests. You will maintain strong guest relationships, handle queries, and contribute to a memorable stay through attentive service.

The role emphasizes professional communication, multitasking in a busy lobby, and the ability to upsell services when appropriate. Fluency in English is required, with Hilton Honors familiarity a plus.

Qualifications

• Ability to greet and assist guests with warmth and professionalism.
• Strong communication and active listening to understand guest needs.
• Capability to manage multiple tasks smoothly in a busy lobby.
• Excellent interpersonal skills to interact with guests and team members.
• Fluent in English; additional languages are a plus.

Responsibilities

• Greet Guests and direct them to the appropriate departments or colleagues.
• Serve as main contact for regular and VIP Guests and brief hotel departments on their requirements.
• Build and maintain positive relationships with Guests and Team Members.
• Address guest queries promptly and route to the correct contact points when needed.
• Handle reception and lobby duties, including answering calls and performing checklists.
• Support other departments as required and assist during busy periods.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Fluent English

Tools

Front desk software

Job description

Hilton is seeking a welcoming Front Desk Associate to greet guests, manage check-in/check-out, and coordinate with hotel departments to fulfill guest requests. You will maintain strong guest relationships, handle queries, and contribute to a memorable stay through attentive service.

The role emphasizes professional communication, multitasking in a busy lobby, and the ability to upsell services when appropriate. Fluency in English is required, with Hilton Honors familiarity a plus.