Guest Experience Specialist – Front Office

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking a passionate Guest Service Officer to join our Front Office team. You will be the first point of contact for guests and ensure seamless check-in and check-out with personalized service.

You will coordinate with Housekeeping and other departments, maintain guest records, handle billing, and contribute to guest satisfaction through proactive service and local recommendations. The role demands professional appearance and flexible shifts.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Fluency in English and Russian; additional languages advantageous.
• Previous experience in Front Office, Guest Services, or customer-facing role in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office; Opera PMS advantageous.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.

Responsibilities

• Welcome guests and deliver exceptional front desk service during check-in and check-out.
• Handle registrations, billing, and payment processes accurately.
• Respond to guest inquiries and resolve concerns promptly.
• Coordinate with Housekeeping and other departments to ensure seamless service.
• Maintain guest records and front office documentation.
• Perform cashiering and foreign currency exchange per policy.
• Uphold Hyatt brand standards and health, safety, confidentiality.
• Participate in training and maintain professional grooming standards.
• Foster teamwork and adapt to additional duties as needed.

Skills

Fluent English & Russian

Excellent communication

Customer service orientation

Problem-solving abilities

Microsoft Office

Opera PMS

Flexibility with shifts

Education

Diploma/Degree in Hospitality Management or related field

Tools

Opera PMS

Microsoft Office

Job description

Hyatt Centric Jumeirah Dubai is seeking a passionate Guest Service Officer to join our Front Office team. You will be the first point of contact for guests and ensure seamless check-in and check-out with personalized service.

You will coordinate with Housekeeping and other departments, maintain guest records, handle billing, and contribute to guest satisfaction through proactive service and local recommendations. The role demands professional appearance and flexible shifts.