Guest Experience Specialist - Front Office & Rooms

Grand Hyatt Dubai; United Arab Emirates; On-site; AED 67,000 - 89,000; Full time

Job summary

Grand Hyatt Dubai is seeking a Front Office professional to deliver courteous, professional and flexible service to guests. The role involves rotating within Rooms division or other departments as needed, handling guest concerns, and upselling hotel services to enhance the guest experience.

The ideal candidate has at least 2 years in hotel operations, strong customer service, communication and interpersonal skills, and a Hospitality or Tourism management credential.

Qualifications

• Welcomes guests and aims to provide an exceptional staying experience.
• Interacts with guests using personal flair and style.
• Minimum 2 years in hotel operations.
• Good customer service, communications and interpersonal skills required.
• Relevant degree or diploma in Hospitality or Tourism management preferred.

Responsibilities

• Provide courteous, professional, efficient and flexible service to maximize guest satisfaction.
• Be able to rotate within the Rooms division or other departments as assigned.
• Report guest complaints or problems to supervisors and ensure follow up with guests.
• Be aware of hotel services, facilities and promotions; upsell where appropriate.
• Balance cash reports and remittance envelopes; perform opening and closing procedures.
• Maintain grooming/hygiene standards and good rapport with colleagues and other departments.
• Support Supervisors and team with reasonable duties and responsibilities.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality/Tourism management degree or diploma

Job description

Grand Hyatt Dubai is seeking a Front Office professional to deliver courteous, professional and flexible service to guests. The role involves rotating within Rooms division or other departments as needed, handling guest concerns, and upselling hotel services to enhance the guest experience.

The ideal candidate has at least 2 years in hotel operations, strong customer service, communication and interpersonal skills, and a Hospitality or Tourism management credential.