Guest Experience Supervisor - Front Desk

Luxury Collection; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

The Luxury Collection is seeking a hotel front desk professional to process guest check-ins, verify identities and payments, assign rooms and issue keys, and manage rewards information. You will ensure billing accuracy, balance cash, and prepare daily reports while delivering refined, guest-centric service.

You will also assist management with training and coaching, maintain positive relationships with staff, and uphold brand standards of hospitality excellence within a luxury setting.

Qualifications

• Related work experience: at least 1 year.
• Supervisory experience: at least 1 year.
• License or certification: None

Responsibilities

• Process all guest check-ins and verify guest identity and payment details.
• Handle all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
• Enter Marriott Rewards information and ensure room keys are issued after securing payment.
• Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
• Assist management in training, evaluating, counseling, motivating and coaching employees.

Education

High school diploma or G.E.D. equivalent

Job description

The Luxury Collection is seeking a hotel front desk professional to process guest check-ins, verify identities and payments, assign rooms and issue keys, and manage rewards information. You will ensure billing accuracy, balance cash, and prepare daily reports while delivering refined, guest-centric service.

You will also assist management with training and coaching, maintain positive relationships with staff, and uphold brand standards of hospitality excellence within a luxury setting.