Guest Experience Specialist - Front Office

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Grand Hyatt Dubai is seeking a guest-focused hospitality professional with the ability to rotate within Rooms and other departments as needed. The role emphasizes courteous, professional service and maximizing guest satisfaction, with a clear handover process between shifts and upselling opportunities.

Ideal candidates bring 2+ years in hotel operations, strong customer service, communication, and interpersonal skills, plus a hospitality degree or diploma.

Qualifications

• Welcomes guests and ensures a memorable stay.
• Excellent customer service and communication skills are essential.
• Demonstrates interpersonal skills for guest interactions.
• Minimum 2 years in hotel operations; relevant hospitality education preferred.

Responsibilities

• Provide courteous, professional service across hotel departments.
• Handle guest complaints and ensure timely follow-up with supervisors.
• Upsell hotel services and be knowledgeable about promotions.
• Maintain grooming standards, coordinate with shift handovers and cash handling procedures.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality/Tourism degree or diploma

Job description

Grand Hyatt Dubai is seeking a guest-focused hospitality professional with the ability to rotate within Rooms and other departments as needed. The role emphasizes courteous, professional service and maximizing guest satisfaction, with a clear handover process between shifts and upselling opportunities.

Ideal candidates bring 2+ years in hotel operations, strong customer service, communication, and interpersonal skills, plus a hospitality degree or diploma.