Guest Experience Associate

Grand Hyatt Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Grand Hyatt Dubai is seeking a dedicated Guest Services Officer to deliver excellent guest experiences at the Reception/Front Desk within the Rooms Division. The role emphasizes servicing guests with a smile and maintaining high professional standards.

Ideal candidates hold hospitality-related qualifications and have at least 2 years of hotel operations experience, complemented by strong customer service, communication, and interpersonal skills.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Guest Services Officer supports smooth and efficient running of Reception/Front Desk in Rooms Division.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality or Tourism management degree or diploma

Job description

Grand Hyatt Dubai is seeking a dedicated Guest Services Officer to deliver excellent guest experiences at the Reception/Front Desk within the Rooms Division. The role emphasizes servicing guests with a smile and maintaining high professional standards.

Ideal candidates hold hospitality-related qualifications and have at least 2 years of hotel operations experience, complemented by strong customer service, communication, and interpersonal skills.