Guest Experience Supervisor - Front Desk Leadership

Aloft; Al Ain; On-site; AED 45,000 - 78,000; Full time

Job summary

Aloft is seeking a guest-focused Front Desk Associate to process check-ins, verify identities and payments, assign rooms, and issue keys. You will ensure rates and accounts are accurate and handle daily POS tasks.

You will support management in training, coaching, and maintaining professional standards, greet guests, respond to requests, and help with safety and reporting. This on-site role requires exceptional communication and a welcoming presence.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity and payment.
• Prepare cashier and closing reports and balance receipts.
• Assist with staff training and coaching.
• Answer phones and maintain professional appearance.

Skills

Guest service

Communication

Training

Supervision

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

Aloft is seeking a guest-focused Front Desk Associate to process check-ins, verify identities and payments, assign rooms, and issue keys. You will ensure rates and accounts are accurate and handle daily POS tasks.

You will support management in training, coaching, and maintaining professional standards, greet guests, respond to requests, and help with safety and reporting. This on-site role requires exceptional communication and a welcoming presence.