Guest Experience Specialist, Bilingual Arabic

Hyatt Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a professional Guest Services Officer. This role requires excellent communication skills in English and Arabic, with a focus on customer service and organizational ability. The ideal candidate will manage daily operations and create a positive first impression for guests. Previous experience in a similar role is preferred, along with proficiency in MS Office. Join our dynamic team for a thriving career in hospitality.

Qualifications

• Proven experience as a receptionist or front desk representative preferred.
• Professional phone etiquette is a must.
• Ability to handle sensitive and confidential information.

Responsibilities

• Be the first point of contact for clients and visitors.
• Manage multiple tasks in a fast-paced environment.
• Create a positive first impression.

Skills

Strong verbal and written communication skills in Arabic

Customer service-oriented mindset

Organizational skills

Time management

Education

High school diploma or equivalent

Additional certifications in office administration

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading hospitality company in Dubai is seeking a professional Guest Services Officer. This role requires excellent communication skills in English and Arabic, with a focus on customer service and organizational ability. The ideal candidate will manage daily operations and create a positive first impression for guests. Previous experience in a similar role is preferred, along with proficiency in MS Office. Join our dynamic team for a thriving career in hospitality.