Guest Experience & Reservations Specialist

Hyatt Regency Dubai; Abu Dhabi; On-site; AED 50,000 - 75,000; Full time

Job summary

Hyatt Regency Dubai is seeking a Guest Services Officer - Reservation to deliver premier guest service and support the smooth operation of the Reception within the Rooms Division. The ideal candidate holds a hospitality or tourism diploma and has strong customer service and communication skills.

Minimum two years in hotel operations is preferred, with a professional demeanor and excellent interpersonal abilities to enhance guest experiences at our UAE property.

Qualifications

• Ideally a degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide an excellent and consistent level of service to guests.
• Contribute to the smooth and efficient running of the Reception within the Rooms Division.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Diploma in Hospitality / Tourism

Job description

Hyatt Regency Dubai is seeking a Guest Services Officer - Reservation to deliver premier guest service and support the smooth operation of the Reception within the Rooms Division. The ideal candidate holds a hospitality or tourism diploma and has strong customer service and communication skills.

Minimum two years in hotel operations is preferred, with a professional demeanor and excellent interpersonal abilities to enhance guest experiences at our UAE property.