Guest Experience & Reservations Agent

Hyatt Regency; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

Hyatt Regency Dubai Creek Heights in Dubai is seeking a Guest Service Officer to deliver excellent service to guests and ensure a smooth Reservations workflow within the Rooms Division. The role emphasizes strong customer service, effective communication, and interpersonal skills to create a memorable guest experience in a fast-paced hotel environment.

We value teamwork, professional presentation and a proactive attitude to support guest needs across front desk operations, check-in/out and guest

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 to 2 years of work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Provide excellent and consistent service to customers.
• Contribute to the smooth and efficient running of the Reservations within the Rooms Division.

Skills

Customer service

Communications

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Hyatt Regency Dubai Creek Heights in Dubai is seeking a Guest Service Officer to deliver excellent service to guests and ensure a smooth Reservations workflow within the Rooms Division. The role emphasizes strong customer service, effective communication, and interpersonal skills to create a memorable guest experience in a fast-paced hotel environment.

We value teamwork, professional presentation and a proactive attitude to support guest needs across front desk operations, check-in/out and guest