Guest Services & Reservations Specialist

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hyatt Hotels Corporation in Dubai is seeking a Guest Services Officer - Reservation to deliver exceptional guest experiences within the Rooms Division. You will handle reservations, assist guests during check-in/out and coordinate with front desk teams to ensure smooth operations.

The ideal candidate has a hospitality-related diploma and at least 2 years of hotel operations experience, with strong customer service and interpersonal skills.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide excellent and consistent service to guests.
• Assist guests with reservations and inquiries to ensure smooth check-in/out.
• Support reception within the Rooms Division to maintain efficient operations.

Skills

Customer service

Interpersonal skills

Communications

Education

Hospitality/Tourism Diploma

Job description

Hyatt Hotels Corporation in Dubai is seeking a Guest Services Officer - Reservation to deliver exceptional guest experiences within the Rooms Division. You will handle reservations, assist guests during check-in/out and coordinate with front desk teams to ensure smooth operations.

The ideal candidate has a hospitality-related diploma and at least 2 years of hotel operations experience, with strong customer service and interpersonal skills.